No Return Policy
All Sales Final As a small family-operated business, we are unable to accept returns. All sales are final.
Returns
If you were sent the wrong item or if the product is defective, please contact us via email at [email protected]. We will gladly accept the return of products that are defective due to manufacturing and/or workmanship defects. Fulfillment mistakes that result in the shipment of incorrect products to you will also be accepted for return. Otherwise, returns are not accepted.
Exchanges
Exchanges may be approved on a case-by-case basis. If you wish to request an exchange, please contact us within 7 business days of receiving your order. Please note that the purchaser is responsible for all shipping costs associated with exchanges.
Order Cancellations
Once an order has begun production, cancellations or changes to your order are not accepted. If an order is cancelled before production begins, a 15% restocking fee will be applied.
Warranty Policy
Limited Lifetime Warranty
We offer a limited lifetime warranty on our products for normal use and manufacturing defects. This warranty does not cover damage caused by alterations, misuse, or accidents (e.g., if your dog eats your holster).
If you believe your product has a defect covered under our limited lifetime warranty, please contact us at [email protected] for further assistance. The warranty is voided if the holster or product has been modified or altered in any way.
Order Processing
Pre Orders
Pre-orders and time frames are specified. Remember, we do not own the post office, so we can’t account for your order not showing up on time. Pre-orders may take longer due to production issues that are out of our control. If you are going to complain about wait times, please do not order.
Shipping Time
Most items will ship within seven business days. Quik Ship items usually ship within 3 to 5 business days. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We appreciate your understanding and support of our small business. If you have any questions or concerns, please do not hesitate to contact us at [email protected]